At WILLO CRAFT, every product is carefully inspected before dispatch. We accept exchanges or returns only if you receive a damaged or defective product. To process such a request, a complete, uninterrupted unboxing video is mandatory, starting from the sealed package being opened until the product is fully inspected. Requests submitted with only photographs will not be accepted.

Any exchange or return request must be raised within 1 day of delivery.

Exceptions: We do not offer exchanges or returns if you do not like the product, you no longer require the product, or the product differs from personal expectations despite matching the description and images.

Return Courier: We currently do not provide a reverse pickup facility. The product must be securely couriered back to us by the customer. We will reimburse courier charges up to ₹50 only for exchange orders upon successful verification.

Contact: WhatsApp/Call +91 9855029988 | Khandwala Chowk, Amritsar, Punjab.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email/SMS with tracking information. Delivery times usually take 3 to 7 business days depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Each WILLO CRAFT design is made in small batches using thoughtfully selected materials, including premium fabrics, synthetic leather, beads, and considered accents.

Once your order is shipped, you will receive a tracking number via email/SMS. You can also use our Track Order page on the website by entering your order number.

Yes! We offer Cash on Delivery (COD) across India. Simply place your order and pay when it arrives at your doorstep.