WILLO CRAFT POLICIES
Refund & Returns Policy
Every Willo Craft order is carefully inspected before dispatch. Please read the policy below before requesting an exchange or return.
Important: Unboxing Video Required
We accept exchange or return requests only for a damaged or defective product. A complete, uninterrupted unboxing video is mandatory, starting from the sealed package being opened until the product is fully inspected. Requests submitted with photographs only will not be accepted.
Request Window
Any exchange or return request must be raised within 1 day of delivery. Unfortunately, requests made after this period cannot be considered.
When Exchange / Return Is Not Available
We do not offer exchanges or returns if you do not like the product, you no longer require the product, or the product differs from personal expectations despite matching the description and images shown on our website.
Return Courier
We currently do not provide a reverse pickup facility. The product must be securely couriered back to us by the customer. We will reimburse courier charges up to ₹50 only for exchange orders upon successful verification.
Please contact us before sending any product back so our team can guide you through the process.
Need Help With an Exchange?
WhatsApp / Call: +91 9855029988
Khandwala Chowk, Amritsar, Punjab